Refund policy

No Returns or Refunds

Due to the nature of our products and as a small business, all sales are final. No refunds, returns, or exchanges are accepted. Please make sure you look at all photos and size description before purchasing. 

Damaged items

Here at The Crystal Cat, we take great care in packaging your crystals securely. However, if your order arrives damaged, please contact us within 48 hours of delivery with: your order number and clear photos of the damaged item, original packaging, and the shipping box. We will determine the best resolution on a case-by-case basis and contact you. We are unable to process damage claims without photo documentation. Natural variations, minor imperfections, and breakage caused by the carrier are not considered defects. 

Questions Before Purchasing

If you have any questions about a crystal, including size, color, energy, or appearance, please contact us before placing your order. We are happy to help you make the right choice. 

By placing an order with The Crystal Cat Co., you agree to these policies.